PRIVACY POLICY
At Podcast Studio Hire, we take the privacy of our clients and visitors seriously. We are committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This privacy policy explains how we collect, use, and protect your personal data.
1. What information do we collect?
We may collect the following personal information when you visit our website, contact us or book our services:
Your name, billing address, email address and phone number.
Information about your booking, including your selected service, session date and payment status.
Information you provide when contacting us or completing a booking form.
Audio, video and photographs captured during your recording session, which may include your image, voice and those of your guests.
Card payments are processed by our payment provider. We do not receive or store your full card number or card security code.
2. How do we use your information?
We use your personal information to:
Process and manage your bookings and payments.
Send booking confirmations, reminders and important updates, including information about cancellations or rescheduling.
Respond to your enquiries and provide customer support.
Record your podcast session and deliver your audio and video files.
Use material from recording sessions for promotional purposes, subject to our Terms of Service and any confidentiality arrangements agreed with you.
Maintain and improve our website and services.
We do not currently send marketing emails or newsletters.
3. Who do we share your information with?
We may share your personal information with trusted service providers where necessary to operate our business and provide our services. These include:
Squarespace, which hosts our website.
Acuity Scheduling, which manages our online bookings, confirmations and reminders.
Our payment providers, which process payments securely.
Dropbox, which we use to deliver audio and video files from your recording session.
We may also disclose personal information where required by law or in connection with a sale or transfer of our business.
We do not sell your personal information to third parties.
4. How do we protect your information?
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure or misuse.
Access to client booking information and recording files is restricted to authorised personnel who need it to provide our services. We do not give unrelated third parties access to this information.
We also use third-party service providers to manage bookings, process payments and deliver recording files, as explained in Section 3.
5. How long do we keep your information?
Recording files: Raw audio and video files are made available to download for seven days after delivery. We do not retain clients’ raw recordings after this period.
Booking and contact information: Our booking system retains records of past bookings and associated contact details. We have not currently established a routine deletion schedule for these records.
Invoices and payment records: We retain records relating to payments and invoices for accounting and record-keeping purposes.
6. Your Rights
Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these include:
The right to be informed about how your personal information is collected and used.
The right to request access to the personal information we hold about you.
The right to request that inaccurate or incomplete information be corrected.
The right to request the deletion of your personal information in certain circumstances.
The right to request that we restrict how your personal information is used in certain circumstances.
The right to object to certain uses of your personal information.
The right to request the transfer of your personal information to another organisation, where applicable.
The right to withdraw consent at any time where we rely on consent to process your information.
To exercise your rights or ask a question about how we handle your personal information, please contact us at info@podcaststudiohire.co.uk.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk .
7. Changes to this privacy policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this privacy policy periodically for the latest information on our privacy practices.
8. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact us at info@podcaststudiohire.co.uk.
9. Cookies
Our website uses cookies and similar technologies to help it function, understand how visitors use it and improve their browsing experience. Cookies are small files stored on your device when you visit a website.
We use the following types of cookies and technologies:
Essential cookies: These are necessary for the website and certain services to function properly.
Analytics cookies: These help us understand how visitors use our website so we can improve it.
Third-party services: Features such as our online booking system and embedded videos may use cookies or similar technologies when you interact with them.
When you visit our website, you can choose to accept, decline or manage non-essential cookies using our cookie banner. You can also change your preferences through the cookie preferences option on our website.
You can manage or delete cookies through your browser settings. However, blocking certain cookies may affect how some parts of our website function.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by other organisations.
When you follow a link to another website, we recommend reviewing its privacy policy to understand how it collects and uses your personal information.